Solutions · Hospitality

Extra eyes on the moments your front desk can't see

VINCI Vision monitors lobbies, common areas, and public spaces in real time, flags confrontational or unsafe behavior, and alerts your team before it reaches your guests.

Guest experience depends on guest safety

One public incident can undo years of reputation. Real-time detection helps your team step in before it happens.

Security can't watch every lobby and hallway at once

VINCI Vision extends your team's attention across every monitored space, all the time.

Every incident needs a clear record

For insurance, liability, and guest follow-up, VINCI documents what happened, objectively and immediately.

A hotel lobby
In practice

An altercation in the lobby, handled before it reaches the front desk

An illustrative scenario showing how VINCI Vision's Detect, Alert, Act, and Document platform supports a moment like this. This is a composite example, not a record of a specific incident.

The situation

Late at night, two guests in a hotel lobby get into a heated argument that starts to draw the attention of other guests checking in nearby.

Detect

VINCI Vision identifies the confrontational behavior in the lobby's camera and audio feed and flags it for security.

Alert

Overnight security is alerted immediately with the exact location of the confrontation.

Act

Security intervenes before the argument reaches the front desk or other guests.

Document

The property has a documented, timestamped incident record for its files and insurer.

Use cases

Extra eyes where they matter most

Lobby & common area monitoring. Flags confrontational behavior before it reaches the front desk or other guests.

Guest & staff safety. Recognizes aggression and unsafe behavior toward guests or staff as it happens.

Public space coverage. Extra eyes on pools, parking areas, and other shared spaces.

Incident documentation. Every flagged event is captured with video, time, and location, ready for your files or insurer.

What it does

Evidence instead of uncertainty

When a guest or insurer asks what happened, "we're looking into it" isn't good enough. VINCI turns your cameras into a proactive safety tool that detects, alerts, documents, and controls access, automatically.

Live Detection

Real-time AI monitoring that helps you respond faster
Identifies confrontational behavior, aggression, and unsafe activity as it happens
Analyzes live video and audio in real time instead of reviewing footage after the fact
Edge processing keeps working through internet outages, syncing when the connection returns

Alerts & Notifications

Real-time alerts when every second matters
Sends alerts by email, SMS, or push notification to security and designated staff
Tells staff which area, what was detected, and when
Lets your team focus on the moments that matter, not hours of footage

Video Search & Case Review

Answer guest and insurance questions with facts
Jump straight to flagged clips by incident, area, or time period
Organize incidents into cases with notes, tags, and assigned follow-up
Securely export clips by policy, backed by full audit trails

User Roles & Permissions

Secure access for the right people
Role-based access for front desk, security, and multi-property management
Control who can view, search, export, or manage video and settings
Location-based access and full audit logs across every property
How it works

From detection to documented response

Cameras, an on-site edge AI system, and a cloud dashboard, working offline for up to 7 days, carry every incident from first detection to a closed, documented case.

01

Detect

VINCI Vision monitors lobbies, common areas, and public spaces for confrontational behavior, aggression, and other safety concerns as they happen.

02

Alert

Security and designated staff are notified immediately with the location and nature of the event.

03

Act

Relevant video and context are available immediately so your team can assess and respond.

04

Document

Every flagged event becomes part of an auditable case record for incident review and insurance.

Security & privacy

Built for the trust guests place in your property

Encrypted end to end

Between cameras, edge devices, and the cloud.

Multi-factor authentication

Required for all cloud dashboard access.

Retention by policy

Automatic video retention and deletion rules.

Full audit trails

Every user action is logged and reviewable.

Pilot VINCI Vision at your property

We're enrolling a small group of pilot properties. Whether you run one hotel or a multi-property portfolio, our team can review your spaces, cameras, and protocols, and help you explore a smarter way to protect your guests and staff.

Contact sales

Ste. 205, 2301 Gallows Road, Dunn Loring, VA 22027